Ten years ago, we created a forward-looking company based on the belief that insurance is about people, not things. We became xxxxxx - a new, wholly xxxxxxxx company - and established a new identity for ourselves based on strong values.
From day one, our commitment to the broker channel has been unwavering. We have grown with you and have invested more than xx billion through the acquisitions of XXX, Xxxxx and XxxXxxxxx, confirming our support to you, your customers and your entrepreneurial spirit.
Through that growth we have increased market share, quadrupled our market capitalization and consistently outperformed our competitors XXX by an average of xxx basis points. Your faith and support over the last ten years has made our success possible - we couldn't have done it without you.
Much has changed since 2009. Technology has evolved alongside your customers' expectations. Together, we have used technology and data to design better customer experiences and provide new ways for you and your customers to connect with us.
While our industry continues to evolve, the core of what you do has stayed very much the same: dealing with your customers on a human level. They want someone who can help them and whose advice they can trust. No matter how much our industry changes, that need for real human connection will remain.
Our strength lies with you, the brokers that service customers everyday - so thank you for your continued support, flexibility and for everything you do. Let's celebrate this milestone together.
We are looking forward to seeing what the next ten years will bring!
XXX, Xxxxxx Xxxxxxxxx Xxxxxxxxx Xxxxxxxxxxx
Excited for What's to Come in 2019
Thank you for all of your support in 2018. Now that 2019 is officially underway, I'd like to take a look back at some of the highlights from last year and share with you some of the exciting initiatives planned for the year ahead.
Last year we focused our efforts on making it easier for you and your customers to do business with us through a number of initiatives. Central to this was the launch of new digital tools, including the XXXXXX App and our Commercial Lines quick quote tools for XXXX and X&X that brokers can leverage to generate leads directly from your website as part of your digital strategy. As we move into 2019, we will continue to evolve these tools.
Product development was also key for us in xxxx, with the launch of XXXX Complete and our enhanced cyber products; Privacy Breach and my xxxxxxxx. This area will remain a focus in 2019 with new Commercial General Liability (CGL) wording in Q1, followed by a review of our Crime coverage later in the year.
Following the successful deployment of xxxxxx PL for new business in xxxxxxx and xxxxxxx, we will continue our roll out to xxxxxxx, xx and the territories in 2019. xxxxxx PL will provide a single, common platform for brokers and xxxxxx Insurance that puts the user experience first with enhanced functionality and capabilities to better serve you and your customers. Details about the new system will be provided to you in advance of launch. We will accelerate development of xxxxxxx CL this year with plans for a broker roll-out. xxxxxxx CL will bring advanced functionality and capabilities, including significant connectivity improvements on the CL side.
We have already seen some of the dividends of the XxxXxxxxx acquisition with new products including Xxxxx Xxxxxx, Xxxxxxxxxxxxx and Xxxxxxxxx. In 2019, we will explore more opportunities with the expertise and products from our XxxXxxxxx counterparts.
We remain in a challenging market, particularly on the xxxxxxx xxxx side, as claims costs continue to rise. To help combat this, we will continue to adapt our strategy in 2019 by investing in machine learning and artificial intelligence and tools like xxx to help us better segment the risks we write and better detect fraud.
Although we saw fewer severe weather events in the xxxx than previous years, we continued to evolve our claims systems and functionalities to ensure customers can access the service and support when they need it most. This year, we introduced claims tracking in xxxxxx xxxxxx, text (xxx) updates and email transfer payments designed to make the claims process more transparent for customers from first notice to close. We will also continue our work with the xxxxxx Centre on Climate Adaptation and other bodies in an effort to identify and reduce the impacts of extreme weather and climate change.
Stay tuned for more details about our new initiatives and more, as the year progresses.
Thanks again for your support - we appreciate your business and value the relationship we have with your brokerage. We look forward to continuing to work with you to make 2019 a successful year.
Xxxxxxxx Xxxx Xxxxxxxxx, XX
From: Xxxxxx Xxx
Sent: xxxxx 25, xxxx 1:03 PM
To: Xxxxx Xxxxxxxx
Subject: RE: Your visit to Xxxxxxxxxx Xxxxxxxxx - xx xxxxxx, xxxx
I read it somewhere: "Insurance business, the way it is done, is all wrong! Change is a must."
Your earlier emails to me (per followings), and the attached messages from your management, can be fittingly the converse proofs, in questioning the said statement, when compared to so many unreasonings we see (and saw) being almost just allowed to happen in our industry!
Make it easy for brokers and their clients? Some 'unscrupulous' at the frontline who we encountered from time to time, and what had happened to us and to our clients, were total deviations from such policy-like communications we used to receive and read about, not only from your company.
Are they similar to the Bible from churches, or simply like standard moral/ethical education in schools, that exist as if something for good reference only, but nobody listens to or abides by in their daily lives and actions? And especially when it comes to business, particularly insurance business, not to speak of other 'considerations', because management will have to support them anyway, as part of the management! In a way, sense of impunity is simply allowed!
Whatever taught in schools people can conveniently choose to forget or just don't care, and there are easily accessible 'confession sessions' available in churches also, but hurting consequences and end results in everyday business are very real! Is that, as a whole, part of the traditional insurance business model? And insurance business, the way it is, is actually the catalyst or as initiator?
Our industry have been talking about change for long time. How change can ever happen, not to speak of good change, if in fact no change?
I just want to share with you on what I see and understand. I have collected a lot more proofs and evidence in my portfolio.
Please pick the date and place you like and let's have lunch together, as promised earlier.
xxx - xxxx Xxxxxxxx