From: xxxxxxx, xxxxx
Sent: xxxxxx, October xx, 20 xx:45 xx
Subject: Renewal of Policy xxx xxxxxxx - xxxxxxx xxxxx
Good morning xxxxxxx,
I understand you had reached out to xxxxxxx regarding this policy. From our records I see we had sent your office the attached cancellation letter. Based on this we were able to renew the policy still for xxxxxxx xxxxxx so coverage remained. But we no longer have a broker agreement with your office.
Below is a list of all the policies you had with us. All x can continue coverage if they wish, we will just send out the renewal documents directly.
xx2xxxx - xxxxx xxxxx
x7xxxxx - xxxxx xxxxx
xxx0xxx - xxxxx xxxxx
xxxx4xx - xxxxx xxxxx
Please call if you have any questions.
The information in this email
From: xxxxxxxx, xxxxxx
Sent: xxxxxxxxx, October xx, 20 xx:39 xx
Cc: xxxxxxx, xxxxxx
Subject: RE: Renewal of Policy xxxxxxxxxx - xxxxxxxx xxxxxxx
Our apologies for the oversight. One of my newer colleagues handled the renewal paperwork, and it looks like they missed seeing the normal correspondence process on this. I'll make sure it's understood for going forward and add an alert to the policy so it doesn't happen again.
Sent: Tuesday, October xx, 20xx xx:xx xx
To: xxxxxxx. xxxxxx
Subject: [EXTERNAL] Renewal of Policy xxx xxxxxxx - xxxxxxx xxxxxxx
This message is from an external sender; be cautious with links and attachments.
We are really surprised when our Insured advised us that she received the renewal directly from xxxxxxxx. Since this is an Agency Bill, our client will pay us and we will pay xxxxxxxx, less our commission, which has been the practice since day 1.
Please email us a copy of the policy for our file, and refrain from mailing policies directly to our Insureds. Thanks,