From: Xxxxxxxx, Xxxx [mailto:XXxxxxxxi@xxxxxxxxx.xxx]
Sent: xxxxxl-xx-xx 9:07 AM
To: Xxxxxxxxxx
Cc: Xxxx Xxx; Xxxxxxxx Xxxxx
Subject: RE: RENEWAL NOTICE FOR xxxxxxx xxxx
Hi Xxxxxx,
I apologize for the issues you are having and I am not sure why this is happening but this is the first I am hearing about this - I have sent this information to our Product Manager for handling and I am waiting for a response. I will keep you posted.
Xxxx Xxxxxxxx
Xxx Xxxxxxx Xxxx - Xxxxxx
XxxxXxxxx
Please note our new Phone Number and Fax Number
Direct Line: (xxx) xxx-xxxx
Mobile: (xxx) xxx-xxxx
Fax: (xxx) xxx-xxxx
Toll Free: (xxx) xxx-xxxx
Please note my new email address:
xxxxxxxxx@xxxxxxxxx.xxx
xxxxxxxxx.com | Blog
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Our Vision: Deliver unique property-level insights that power the global real estate economy
From: Xxxxxxxxxx
Sent: xxxxxxxx, xxxxxl xx, xxxx 3:15 PM
To: Xxxxxxxx, Xxxx
Cc: Xxxx Xxx
Subject: RE: RENEWAL NOTICE FOR xxxxxxx xxxx
[External Content] This message is from an external source. Please exercise caution when opening attachments or links.
Hi, Xxxx,
What happened?
Was it just because we "didn't pay" or forgot to pay? We NEVER did not pay or refuse to pay for anything properly charged and notified to us, and if we haven't missed!
Or perhaps, was it somekind of due to "Tech Utopia"?
We would appreciate very much if you can advise us accordingly.
Thanks.
Xxxxxx Xxx
Xxxxxxxxxx Xxxxxxxxx
Tel: (xxx) xxx-xxxx Fax: (xxx) xxx-xxxx
Email: xxxx@xxxxxxxxxx.xxx
From: Xxxxxxxxxx
Sent: xxxxx-xx-xx 11:56 AM
To: 'Xxxxxxxx, Xxxx'
Subject: RE: RENEWAL NOTICE FOR xxxxxxx xxxx
Hi Xxxx,
After your recent upgrade to the XXX evauator, many of our calculations were disabled, meaning the 'calculate' button does not work. This is really frustrating for us since we have to redo the whole thing. I did phone your help desk but it seems there is nothing they can do. We are quite disappointed in your software. Thanks,
xxxx Xxx
Xxxxxxxxxx Xxxxxxxxx
Tel: xxx-xxx-xxxx
Fax: xxx-xxx-xxxx
Email: xxxx@xxxxxxxxxx.xxx
From: Xxxxxxxxx Xxxx [mailto:XXxxxxxxx@xxxxxxxxx.xxx]
Sent: xxxxxxx xx, xxxx 11:34 AM
To: Xxxxxxxxxx
Subject: RENEWAL NOTICE FOR xxxxxxx xxxx
Importance: High
Hi Xxxx,
Hope all is well.
Attached please find the renewal notice for the XXX Express software.
Please note your software license expires on xxxxxxx xx, xxxx
Important note: Please ensure your payment is received by xxxxxxx xxxx, xxxx to avoid service interruption.
Please contact our office if you have any questions or concerns.
Thank you.
Xxxx Xxxxxxxx
Xxx Xxxxxxx Xxxx - Xxxxxx
XxxxXxxxx
Please note our new Phone Number and Fax Number
Direct Line: (xxx) xxx-xxxx
Mobile: (xxx) xxx-xxxx
Fax: (xxx) xxx-xxxx
Toll Free: (xxx) xxx-xxxx
xxxxxxxxx@xxxxxxxxx.xxx
xxxxxxxxx.com | Blog
LinkedIn | Twitter | Facebook | Google+
Our Vision: Deliver unique property-level insights that power the global real estate economy
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From: xxxxxxx@xxxxxxxxx.xx [mailto:xxxxxxx@xxxxxxxxx.xx]
Sent: xxxxx-xx-xx 5:52 AM
To: Xxxxxxxxxx
Subject: Xxxx xx Xxxxxxxxx - Xxxxxxxx Xxxxx Xxxxxx Xxxxxxx Xxxxxx
Your Security Alarm Permit Renewal Notice is now available. Please see the attached file to view your notice(s) and the payment due date(s) for account number xxxxxx.
PAY ONLINE. You can now use our secure online site to renew your permit and update your information. You can pay online by clicking on the following link(s):
Permit Number xxxxxxx: https://app.xxxxxxxxx.xx/securityalarmpermit_net/RenewalAddress.aspx?Permit=xxxxxxx&RenewalNoticeID=xxxxxx
If you have disconnected your alarm system or have moved, please contact the False Alarm Reduction Program office at xxx.xxx.xxxx.
This email has been sent from an unmonitored email account. Do not reply to this email. This email may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this email or the information it contains by other than an intended recipient is unauthorized. If you received this email in error, please advise Xxxx xx Xxxxxxxxx immediately.
From: Xxxxxxxxxx
Sent: xxxxx-xx-xx 3:54 PM
To: 'Xxxx Xxxx - Xxxxxxxxx-xxx'
Cc: XxXxxxx Xxxxxxx - Xxxxxxxxx-XXX
Subject: RE: xxxxxxxx -Xxxxxx Xxxxxx XX Xxxxxxx Xxx. - xxx xx renewal
Xxxx, thanks for reply.
My response was prompted by my experience 4 or 5 years ago, about your company's "change" on No Co Spoilage cover, which was proximately caused by your company HAD NOT issued policy according to our original intention/agreement over the years, but just issued on 80Co basis.............., yet without having properly advised us accordingly! And then even accused us that we did something wrong! That's the experience!
I don't think XX&X or even Xxxxxx Xx would do business like that, but you can never tell!
Let's put the subject file to bed.
Thanks.
Xxxxxx Xxx
Xxxxxxxxxx Xxxxxxxxx
Tel: (xxx) xxx-xxxx Fax: (xxx) xxx-xxxx
Email: xxxx@xxxxxxxxxx.xxx
From: Xxxx Xxxx - Xxxxxxxxx-XXX [mailto:XXxxx@XXXXX.xxx]
Sent: xxxxx-xx-xx 2:45 PM
To: Xxxxxxxxxx
Cc: XxXxxxx Xxxxxxx - Xxxxxxxxx-XXX
Subject: RE: xxxxxxxx -Xxxxxx Xxxxxx XX Xxxxxxx Xxx. - May 24 renewal
Hi Xxxxxx,
One of the extensions on our wording provide coverage for off premises transportable objects / equipment, and you are correct that refrigeration on the trailer was not intended to be covered which is why we are adding such an endorsement.
We did not make any changes last year for this account but we will have to make some adjustments this year to meet updated guidelines.
Please let me know if you have further questions or concerns with regards to the premium, deductible, or above mentioned endorsement, and I'm happy to discuss.
Regards,
Xxxx
VACATION ALERT: I will be away on vacation from xxxxx xxx to xxxxx xxxx , and back in the office on xxxxx xxxx.
Xxxx Xxxx, XXXx, XXX
Xxxxxxxx Xxxxxxxxxxx
Xxx Xxxxxx Xxxxxxxxxx xxx Xxxxxxxxx Xxxxxxx xx Xxxxxx
XX Xxx xxxxx, xxx Xxxxxxxxx Xxxxxx, Xxxxx xxxx
Xxxxxxxxx, XX XXX XXX
Telephone: xxx-xxx-xxxx Ext xxxxx
Facsimile: xxx-xxx-xxxx
XXxxx@XXXXX.xxx
www.xxxxxxxx.xxx/xxxxxx
Risk Solutions
IMPORTANT NOTICE:
The information in this email (and any attachments hereto) is confidential. If you are not the intended recipient, you must not use or disseminate the information. If you have received this email in error, please immediately notify me by "Reply" command and permanently delete the original and any copies or printouts thereof. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by xxx xxxxxx xxxxxxxxxx and Insurance xxxxxxx of xxxxxx or its subsidiaries or affiliates either jointly or severally, for any loss or damage arising in any way from its use.
From: Xxxxxxxxxx [mailto:xxxx@xxxxxxxxxx.xxx]
Sent: xxxxxxxx, xxxxx xx, xxxx 2:29 PM
To: Xxxx Xxxx - Xxxxxxxxx-XXX
Cc: XxXxxxx Xxxxxxx - Xxxxxxxxx-XXX
Subject: RE: xxxxxxxx -Xxxxxx Xxxxxx XX Xxxxxxx Xxx. - xxx xx renewal
Hi, Xxxx,
It is the landlord requirement that the client to have Xxxxxx Xxxxxxxxx, and refrigeration on the trailer is never intended to be covered anyway, but adding and amending policy terms as you like for renewal is NOT the way to do business. Insurance is about risks and taking risks, and that's also the reason why our industry has become the way it is now! You should learn from the right people.
Thanks.
Xxxxxx Xxx
Xxxxxxxxxx Xxxxxxxxx
Tel: (xxx) xxx-xxxx Fax: (xxx) xxx-xxxx
Email: xxxx@xxxxxxxxxx.xxx
From: Xxxx Xxxx - Xxxxxxxxx-XXX [mailto:XXxxx@XXXXX.xxx]
Sent: xxxxx-xx-xx 11:33 AM
To: Xxxxxxxxxx
Subject: xxxxxxxx -Xxxxxx Xxxxxx XX Xxxxxxx Xxx. - xxx xx renewal
Attn: Xxxx Xxx
Hello Xxxx,
xxxxxxxx - Xxxxxx Xxxxxx XX Xxxxxxx Xxx. is coming up for renewal on xxx xx, xxxx. Renewal premium will be $xxxx subject to no changes in limits, as per attached quote. We would also like to add the Refrigerated Trailers Exclusion and amend the BI deductible to 1 x Actual Daily Value, which is essentially changing twenty-four (24) hours into dollar values. Please let me know if there are any questions or concerns.
I have also provided a quote on DC/IDR if the insured would like to add the coverage at renewal.
Please advise any changes in limits and we can revise the renewal quote accordingly. We await your instructions before proceeding with the renewal.
Regards,
Xxxx
VACATION ALERT: I will be away on holidays from xxxxx xxx to xxxxx xxxx, and back in the office on xxxxx xxxx.
Xxxx Xxxx, XXXx, XXX
Xxxxxxxx Xxxxxxxxxxx
Xxx Xxxxxx Xxxxxxxxxx xxx Xxxxxxxxx Xxxxxxx xx Xxxxxx
XX Xxx xxxxx, xxx Xxxxxxxxx Xxxxxx, Xxxxx xxxx
Xxxxxxxxx, XX XXX XXX
Telephone: xxx-xxx-xxxx Ext xxxxx
Facsimile: xxx-xxx-xxxx
XXxxx@XXXXX.xxx
www.xxxxxxxx.com/xxxxxx
Risk Solutions
IMPORTANT NOTICE:
The information in this email (and any attachments hereto) is confidential. If you are not the intended recipient, you must not use or disseminate the information. If you have received this email in error, please immediately notify me by "Reply" command and permanently delete the original and any copies or printouts thereof. Although this email and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by xxx xxxxxx xxxxxxxxxx xxx Insurance xxxxxxx xx xxxxx or its subsidiaries or affiliates either jointly or severally, for any loss or damage arising in any way from its use.
From: Xxxxxx Xxx
Sent: xxxxx xx, xxxx 5:17 PM
To: 'Xxxxx.Xxxxxxx@Xxxxxx.xxx'
Cc: Xxxxxxxx Xxxxx; Xxxx Xxx
Subject: RE: Your visit to Xxxxxxxxxx Xxxxxxxxx - xx xxxxx, xxxx
Thanks, Xxxxx, for your message.
Since you are reporting to your management about what we talked about, I think it is better for me to record on that, so as to make things easier for you in your reporting.
As I mentioned, relationship aside, the key to good insurance business is underwriters. And you govern your underwriters by way of using guidelines.
Your guidelines are from business numbers, and those numbers are from business experiences resulted over time. But exactly and proximately how and where those experiences and numbers came by? You only know the end results mostly. That's why you need experienced, knowledgeable, fair and reasonable underwriters to apply those guidelines individually and case wise! NOT those who use their guidelines blindly as authority to do something else! Otherwise it will not only affect business but business relationships negatively! On top, we have to talk about "xxxx xxxx- bad karma" so resulted too! I have seen just too much!
My many years of experience proved that, with hard earned examples after hard earned examples! Just that we are only brokers, actually small broker, we cannot tell companies what to do, and we are never just "producers", paying attention only to volumes, and don't care, or act like many who just carry on !
We have been working to change insurance, and we will show you, when the time comes. It is all about true business development. So much for now!
When Xxxxxxxx is back, we will make arrangement to meet up. We welcome you to bring anyone you like, in addition to Xxxxxx Xxx.
Thanks.
Xxxxxx Xxx
Xxxxxxxxxx Xxxxxxxxx
Tel: xxx-xxx-xxxx
Fax: xxx-xxx-xxxx
Email: xxxx@xxxxxxxxxx.xxx
From: Xxxxx Xxxxxxxx [mailto:Xxxxx.Xxxxxxxx@xxxxxx.xxx]
Sent: xxxxx xx,xxxx 8:21 AM
To: Xxxxxx Xxx
Cc: Xxxxxxxx Xxxxx; Xxxx Xxx
Subject: RE: Your visit to Xxxxxxxxxx Xxxxxxxxx - xx xxxxx, xxxx
Good morning, Xxxxxxx
It was such a pleasure to meet you and Xxxx, and I'll look forward to meeting xxxxxxxx when xx returns. Your feedback is important, and I'll be sure to pass this along to our management team.
Iunderstand the frustration over the many changes you've been seeing, especially over the last few years. xxxxxx is always trying to improve on our way of doing business and we have to move fast to adopt new technology as it emerges. That being said, we still believe that the core of our business is in the relationships we build. We encourage our underwriters to build strong relationships with all our brokers.
Next time I'm out to see you, I'll bring an underwriter with me.
In the meantime, I have sent a message to our administration team to confirm that your address has been corrected in all of our systems. I'll confirm with you once I hear back.
Let me know if you have any questions, or if there's anything else I can do for you.
Best regards
Xxxxx Xxxxxxxx, XX, XXXX
Xxxxxxxx Xxxxxxxxxxx Xxxxxxx
Xxxxxx Xxxxxxxxx
xxxx-xxx Xxxx Xxxxxxxx Xxxxxx, Xxxxxxxxx XXX XXX
T: (xxx) xxx-xxxx x xxxxx
C: (xxx) xxx-xxxx
xxxxx.xxxxxxxx@xxxxxx.xxx
From: Xxxxxx Xxx
Sent: xxxxx-xx-xx 3:39 PM
To: Xxxxx Xxxxxxxx
Cc: Xxxxxxxx Xxxxx
Subject: [E!] Your visit to Xxxxxxxxxx Xxxxxxxxx - xx xxxxx,xxxx
Hi, Xxxxx,
Again, thanks for your visit to our office. You must have enough or just "too much" from us, or me!
Hope we can truly develope our business with xxxxxx together, rather than ............
I think, as a start, is to have good underwriters, experienced and knowledgeable, and of course reasonable and fair too, and those are what we need in doing insurance business! This is even more important, when people are changing just too often nowadays!
I promise I will refer you to a "knowledge source", when the time comes.
And when Xxxxxxxx comes back, perhaps we will arrange a meeting again. And this time let's have lunch together. Last year's CPC cheque is certainly enough to buy one!
With Best Regards,
Xxxxxx Xxx
Xxxxxxxxxx Xxxxxxxxx
Tel: xxx-xxx-xxxx
Fax: xxx-xxx-xxxx
Email: xxxx@xxxxxxxxxx.xxx